Privacy Policy

Last updated: June 1, 2026

This Privacy Policy describes how “Demarage” Ltd. collects, uses, stores, and protects users’ personal data when they use the demarage.net website, as well as when they submit inquiries, requests, orders, or other communications through the site.

It is important to us that users’ personal data be processed lawfully, in good faith, and transparently, in accordance with the requirements of Regulation (EU) 2016/679, known as the GDPR, and applicable Bulgarian law.

1. Data Controller

The data controller is:

“Demarage” Ltd.
EIK: BG102206733
Address: Burgas, 14 Alexander Stamboliyski St.
Website: demarage.net
Contact email: office@demarage.net
Phone: 359 89 667 9124

2. What personal data do we collect?

Depending on how you use the website, we may collect the following categories of personal data:

  1. first and last name;
  2. email address;
  3. phone number;
  4. company information, when the inquiry is made on behalf of a legal entity;
  5. delivery or mailing address, if applicable;
  6. information submitted via a contact form, chat, or email;
  7. data related to orders, requests, products, and services;
  8. IP address;
  9. technical information about the device, the browser, and how the website is used;
  10. data collected through cookies and similar technologies.

3. Purposes of Personal Data Processing

We process personal data for the following purposes:

  1. responding to inquiries submitted via contact forms, chat, phone, or email;
  2. preparing quotes for advertising, printing, design, branding, or other services;
  3. order processing and fulfillment;
  4. communicating with clients regarding current or future projects;
  5. managing customer profiles, when the website offers this functionality;
  6. payment processing, invoicing, and accounting services;
  7. delivery of products or materials, where applicable;
  8. improving the website's functionality, security, and content;
  9. analysis of traffic and user behavior;
  10. compliance with legal obligations;
  11. protection of the company's rights and legitimate interests.

4. Legal Basis for Processing

We process personal data only when there is a valid legal basis for doing so. Depending on the specific case, the basis may be:

  1. performance of a contract or taking steps prior to entering into a contract, such as in response to a request for a quote, an order, or a service;
  2. a legal obligation, such as for accounting, tax, or administrative purposes;
  3. legitimate interest, such as protecting the website, preventing abuse, improving services, and communicating with customers;
  4. consent, for example, when using certain cookies, marketing tools, or subscribing to newsletters.

5. Data from contact forms and inquiries

When you submit an inquiry through the website, we may process the information you provide, such as your name, email address, phone number, company name, and the content of your message.

This information is used to respond to your inquiry, prepare a quote, discuss a project, or provide additional information about our services.

6. Data Related to Orders and the Online Store

If the website offers an online store or the option to order products and services, we may process data necessary to fulfill the order, including:

  1. first and last name;
  2. phone;
  3. email;
  4. shipping address;
  5. billing information;
  6. information about selected products or services;
  7. order status;
  8. payment information, when applicable.

The data is processed for the purposes of fulfilling the order, communicating with the customer, delivery, payment, invoicing, and compliance with legal obligations.

7. Payments

When you use a bank transfer or another payment method, we may process information necessary to confirm, track, and record the payment.

When using third-party payment providers, some of the data may be processed by the relevant payment service provider in accordance with its own terms and privacy policies.

8. Cookies and Tracking Technologies

This website may use cookies and similar technologies for the following purposes:

  1. normal operation of the website;
  2. saving user preferences;
  3. shopping cart activity, customer profile, or language version;
  4. traffic analysis;
  5. improving the user experience;
  6. marketing and remarketing, if such tools are enabled.

Essential cookies are used to ensure the website functions properly. Analytics and marketing cookies are used only when applicable and with the appropriate consent.

Detailed information about the cookies used is provided in the separate Cookie Policy.

9. Analytical Tools and Statistics

The website may use analytics and statistics tools, such as Jetpack Stats, Google Analytics, Microsoft Clarity, or other similar services, if they are enabled.

These tools may collect technical information about visits to the site, such as:

  1. pages viewed;
  2. time spent on the site;
  3. source of the visit;
  4. device type;
  5. browser;
  6. approximate location;
  7. interactions with the content.

This data is used for analysis, website optimization, and service improvement.

10. Chat Functionality

If the website uses a chat feature, such as Chatway or another similar tool, the data that the user enters in the chat may be processed for the purposes of communication, customer service, answering questions, and handling inquiries.

Please do not send sensitive personal information via the chat form unless it is necessary for your specific inquiry.

11. With whom we may share personal data

Personal data may be shared only when necessary and in accordance with the law. Possible recipients include:

  1. hosting and technical support providers;
  2. email service providers;
  3. payment service providers;
  4. courier or logistics companies, where applicable;
  5. accountants and consultants;
  6. government agencies, when required by law;
  7. providers of analytics, marketing, or security tools, if enabled.

We do not sell personal data to third parties.

12. Shelf Life

We retain personal data only for the period necessary to fulfill the purposes for which it was collected, or for the period required by applicable law.

Estimated timeframes:

  1. data from inquiries: for the period required to process the communication and provide follow-up service;
  2. Order data: in accordance with accounting and tax requirements;
  3. data related to a customer profile: for as long as the profile is active or until a request for deletion is made, unless there is a legal basis for longer retention;
  4. Data from cookies: according to the timeframe specified in the Cookie Policy.

13. Personal Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction.

Such measures may include:

  1. use of an HTTPS connection;
  2. restricted administrative access;
  3. protection of user accounts;
  4. security plugins and basic vulnerability scans;
  5. WordPress, theme, and plugin updates;
  6. backups;
  7. control over access to the data.

14. Consumer Rights

Under the GDPR, every individual has rights regarding their personal data, including:

  1. the right to access personal data;
  2. the right to correct inaccurate or incomplete data;
  3. the right to erasure when there are legal grounds for doing so;
  4. right to restrict processing;
  5. the right to object to the processing;
  6. right to data portability;
  7. the right to withdraw consent when processing is based on consent;
  8. the right to file a complaint with a supervisory authority.

15. How Can You Exercise Your Rights?

To exercise your rights, you can contact us at:

Email: [enter email]
Address: Burgas, 14 Alexander Stamboliyski Street

We may request additional information to verify your identity when necessary to protect your personal data.

16. Right to Appeal

If you believe that the processing of your personal data violates applicable law, you have the right to file a complaint with:

Personal Data Protection Commission
Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
Website: cpdp.bg

17. Links to External Websites

This website may contain links to external websites, social media sites, or third-party platforms. We are not responsible for the content, security, or privacy policies of these external sites.

We recommend that you review the privacy policies of the relevant third parties.

18. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy in the event of changes to the website, our services, the technologies we use, or legal requirements.

The latest version will always be posted on this page.

19. Contact

If you have any questions regarding this Privacy Policy or the processing of personal data, please contact us at:

“Demarazh” Ltd.
Address: Burgas, 14 Alexander Stamboliyski St.
Email: office@demarage.net
Phone: +359 89 667 9124